24x7x365 care for your network, servers and computers.
Secant recognizes the importance of dental practice technologies and understands the need for absolute reliability and uptime. We know when an operatory is down, you are losing money on the downed operatory as well as valuable time throughout the practice. This is why Secant’s goal is always zero downtime for your practice with DentalCARE 360°.
We manage your IT cost by leveraging best practices to safeguard your technology. We deliver the right tools, processes, and proactive expertise to give you the peace of mind to focus on dentistry….not technology!
24x7x365 Network Device Performance and Predictive Failure Monitoring
By utilizing Secant’s state-of-the-art monitoring tools to detect telltale signs of hardware failure, we take you from reactive to proactive by catching problems before they occur. All of your critical components such as network firewalls, routers, switches, UPS’s, printers, scanners as well as servers, workstations and x-ray PC’s will be monitored 24x7x365. Our Service Desk tracks both availability and performance of your devices with “real time” performance alerts.
HIPAA Compliant Offsite Data Backup*^
Secant will backup your data into our HIPAA compliant Data Center. It will be monitored and validated for insurance this critical data is recoverable and complete at all times. Secant will furthermore keep a rolling 45-day retention for all of your daily backups.
Anti-Virus and Anti-Malware Management*
Anti-virus/anti-malware solutions will be provided, monitored and managed with daily scans and definitions updated regularly to safeguard your network environment from intrusions, threats and exploits.
Microsoft and 3rd Party Patch Management*
We will monitor and strategically deploy critical security updates and patches to Microsoft Server and client operating systems, Microsoft Office, Exchange, SQL plus many popular 3rd party applications such as – Google Chrome, Firefox, Java, Adobe Acrobat/Reader, Flash and more.
Ongoing System Maintenance
DentalCARE 360° also covers those time-consuming but necessary basic maintenance tasks including spyware/virus scans and removal, deletion of temporary files and internet debris plus defragmentation of hard drives.
Remote Plus Onsite Remediation†
With our advanced monitoring and management systems, our certified engineers are immediately alerted when a problem arises. We begin working almost instantly to remotely resolve the issue, providing a more rapid solution. If an onsite visit is warranted, we’ll be on our way!
System Administration and Service Requests
We free your time up by taking care of tasks like: resetting passwords, folder creations and permissions, creating or removing users, adding printers, minor software updates and more.
Realizing you may have numerous service providers for elements of your IT environment, Secant provides you a single point of contact to support your entire network and acts on your behalf to resolve issues with third-party vendors such as Voice/Telco, ISP’s, and critical business application providers like Dentrix, Eaglesoft and SoftDent.
Asset Collection and Executive Reports
DentalCARE 360° provides a fast, accurate and up to date audit and discovery of your hardware plus software. You will always have access to the latest information about all of your computers, licensing and more. We will provide both detailed and summary reports monthly. You can also view and generate “On-Demand Reports” any time you wish through the DentalCARE 360° portal.
Virtual Chief Information Officer Services
Through the use of Quarterly Business Reviews, your ‘Virtual CIO’ will review and advise on topics such as network performance, equipment, uptime and budget with the ultimate goal of empowering you to make the most informed decisions towards your company’s technology and business objectives as possible. DentalCARE 360° services are delivered by our professional, industry-certified staff
of over 80 and which are backed by our unmatched 30 years of trusted, local information technology expertise. Secant can deliver all of this at an affordable “all inclusive” monthly fee.
* HIPPA compliancy requirement
^ Not too exceed 80GB of compressed data, without additional cost
† Onsite remediation is determined by Secant