Your server goes down at 3 am – now what? Will your employees be productive when they arrive, or will they have to resort to pen and paper waiting for the server to be fixed? How much time do you want to spend time thinking about how and when it will be fixed? When was the last time patches and virus signatures were updated?
Many businesses do not have the time or resources with the right skills to perform the myriad of tasks required to keep mission critical servers at peak performance, much less respond to down-server emergency. So imagine a “virtual” employee who works around the clock every day of the year, whose training is ahead of the curve with expertise and certifications in all areas of IT infrastructure management.
That’s exactly what you get with ServerCare Remote Server Administration. Utilizing an agent installed on your server, our team of certified engineers can proactively manage your servers and critical applications with state-of-the-art remote monitoring and management tools providing:
Predictable, fixed costs
Bottom line, when a problem hits at 3:00 am - we’re all over it and your peaceful night sleep is assured.
It all starts here, by going from reactive to proactive! Secant’s state-of-the-art monitoring tools enable us to not only spot problems but also trends, before they turn into problems.
Virus Definitions Management
Anti-virus checks are run every four hours and virus definitions are updated regularly to safeguard your network environment from intrusions, threats and exploits.
Many network failures give telltale signs of problems long before they occur. Routine hardware checks with advanced management tools are performed to detect failure or pending failure of critical devices. This helps to avoid or prevent costly downtime.
With our advanced monitoring and management systems, our certified engineers are immediately alerted when a problem arises. They will analyze and work to remotely resolve the issue, providing a more rapid response.
For stability and efficiency, a patch assessment is performed on the server to ensure that the most current version is running. All needed Microsoft security patches are updated and applied on a regular schedule.
ServerCare provides a fast, accurate, and up to date audit and discovery of your server hardware and software. This inventory will assist in licensing compliance and budget planning.
Secant will provide both detailed and summary performance reports on a monthly basis.
ServerCare Plus provides these enhancements to the above features and benefits.
Network Device Monitoring
Other critical network devices such as your firewall, router, switch, UPS and network printers impact not only server, but overall network performance. ServerCare Plus provides up/down status and performance statistics monitoring on capable devices. This improved our ability to quickly remediate issues through your network.
Moves, adds, and changes to users and system policies as well as issues which are not discovered by the ServerCare Agent can be addressed as a service request. An engineer will remotely resolve the issues which may be related to event logs, system, operating system or Microsoft software errors.
In addition to the monthly Executive Reports, you may view and generate performance reports on-demand through the ServerCare Portal.