Managed Desktop

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Today, IT departments are strained with too much to do, too few resources and pressure to do more with less. But when your technology doesn’t work, your business doesn’t either. Healthy desktop and laptop computers performing efficiently are a critical part of smooth operations, employee productivity and business success.  

But, your desktops won’t manage themselves and you’ve got more important things to do than deal with the nuts and bolts of every computer in your organization.  Whether a hard drive fails, the latest virus updates and patches need to be applied, or a user is running out of disk space, we’ll be well aware so that you don’t have to be.

DesktopCare provides a “virtual” employee who takes care of proactive maintenance tasks on all of your computers without you having to spend the time doing it. We complete the usual “oil change” tasks on a regular basis, such as, virus and spyware maintenance, temp file cleaning… etc. You’ll feel as though you have an in-house IT department—without the costs.

Anti-Virus & Anti-Spyware Software w/ Monitoring & Management

Cyber criminals never sleep, but you can thanks to DesktopCare monitoring and on-going management of virus and spyware. With our extensive monitoring and management tools, your workstations and laptops will be secure from virus, malware and web threats which can lead to potential loss of critical data or security breaches.

Temporary File & Internet Debris Removal

Routine removal of temporary files and cleaning up internet debris will help keep desktop systems in peak performance and improve employee efficiency.

Failure Detection

Many hardware failures give telltale signs of problems long before they occur.  Routine checks with advanced management tools are performed to detect failure or pending failure of critical devices. Perhaps the greatest benefit is the emergencies you won’t have by spotting a problem before it happens.

Patch Management

For stability and efficiency, a patch assessment is performed to ensure network security and that the most current version is running. All needed Microsoft security patches are updated and applied on a regular schedule.

Asset Collection

DesktopCare provides a fast, accurate, and up to date audit and discovery of your desktop hardware and software. You will always know the latest information about all of your computers and have the ability to track configuration changes which assists in licensing compliance and budget planning. 

Executive Reports

Secant will provide both detailed and summary performance reports on a monthly basis.  Reporting and metrics ensure that money is being spent in the right places and that your systems are running efficiently.  The Executive Summary gives you insight into systems which are causing the most grief and what trends are evolving.

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