CAUTION - Beware of Deceptive Notices for DNS Services

Wed., January 23, 2013

We’ve all gotten those ominously important envelopes marked “Urgent Action Required”, only to open it and find it’s just an ad for some type of “fantastic new product”. 

DNS service providers have apparently gone a similarly creative route by sending domain holders deceptive notices regarding your DNS services.  You may have received letters that appear to be renewal notifications and/or invoices for DNS services related to your existing domain name(s). These notices are a deceptive sales tactic and not unlike other deceptive notices we have seen from third parties for domain name renewals.

The distributor of this communication appears to have obtained contact data from the public WHOIS database. This practice is prohibited along with distributing misleading notices to domain registrants encouraging them to purchase DNS services. The notice is similar in appearance to a 'renewal notice' or 'invoice'.  

If you respond to this solicitation, it will result in modification of your DNS, and as a result any services associated to the domain may be interrupted.

Unfortunately, attempts to terminate these types of sales practices are difficult. This is due to the fact that the majority of these notices state that the company that issued the communication is not affiliated with the customer's current provider of services nor is it a bill or invoice. This enables these companies to market these notices as solicitations for new business, despite their deceiving appearance. Unfortunately, many registrants overlook this fact and take action based on the appearance of the notice.

Securing your domain is critical to protecting your valuable data and assets.  Do not be fooled into working with a less-than legitimate Domain Service provider.  Please contact us for more information about secure Domain Services from Secant.  If you are currently using Secant’s domain services, do not respond to these notices and contact us for more information.

Here is an example of one of these notices. Don’t be fooled – read the fine print!