Secant PowerSchol Support (SPS) is an advanced help desk and training service that embraces collaborative onsite and distance learning. These are delivered proactively to keep the customer ahead of potential problems. The proactive services are augmented by a reactive on-line issue tracking system that allows district appointed staff to access and report issues.  By offering both a “proactive” and “reactive” support model, the PowerSchool experience for staff and stakeholders is more about decisions based on data and not decisions based on problems!