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Cate Shaw
Secretary – The Davinci Institute
Secant has helped our district in so many ways. We were a district that had been
struggling through trying to teach ourselves. Now with Secant's support, we are
actually starting to learn and use Powerschool the way it was intended. They are
timely with regards to getting in touch with you when you have any type of issue. The
teaching aspect of the techniques that they use are remarkable. It is much more of a
safety net then Powerschool support has even been to us.
Dave Swartout
Principal – Jackson Lumen Cristi
I have been using Secant for PowerSchool support for the last 18 months, and it has been
a tremendous help to me over that period of time. Besides the fact that I am not on hold
for upwards of 30-40 minutes before receiving a response from Pearson Support, I
get a much more personal response from Secant. They have worked directly with me and my
school setup; therefore, it is not a generic response but an answer that goes directly to
the problem I am facing within MY program. I have also been involved in a new process they
are implementing for both troubleshooting and giving in-service on particular aspects of
PowerSchool. This process of Net Meeting will greatly enhance both of these aspects far and
above anything that Pearson has or plans to offer for support/training.
Bruce Peabody
Manistee School District / Onekama schools
Here is my recommendation for support and training: Contact
Matt Betts at Secant and discuss
that you are doing a consortium. His company does support and training for PowerSchool. I
would suggest to spend your support money with this company as opposed to PowerSchool
for the first couple of years – they have GREAT SUPPORT (Secant has been able to answer 95%
of our questions) in a timely and wonderful manner – Secant offers targeted training from
instructors that have actually worked with the software in a school setting. Combine that
with Michigan user group training (very reasonable cost – sometimes free) and you end up
with a great support plan.
Amy Drikakis
Secretary – Calhoun Community High School
I just wanted to let you know how much I appreciate Phil. I just started in the position
at Calhoun Community High School in October and could not have done without him. I have had
many issues with Powerschool, and each time he has responded quickly and was able to help
right away. Last week I left early for vacation and was unable to store my grades. Phil called
me back while I was on vacation. We were able to fix the problem and email my grades to the school.
It is such a relief to have someone like him that we as secretaries can rely on. I just thought
you should know how much Phil is appreciated and great he is at his job.
Ken Carr
Bradford Academy IT Department
This is a quick email to tell you how impressed I am with your services. Your support operations
are efficient, informative and outstanding. The ticketing system is great with its feature to
acknowledge that a ticket was received then who the ticket was routed to and the details available
in the ticket. The most outstanding part of your services is the quick turn around time of your
support staff. Shoda Beehler and Phil Bettendorf are outstanding in delivering quality service in
a timely manner. Phil’s webex sessions allow the hands on feel, when learning various features in
Powerschool, while allowing direct communication with him so he can answer your questions in real
time. As if that was not enough, Phil sends out emails to update clients of changes, updates and new information regarding Powerschool to always keep you up to date. The best part is having REAL
results and solutions to your questions, problems and concerns. I can not say enough about how great
the service is with SecantCare Powerschool Support. You are outstanding!
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