Secant Technologies

The Challenge
Keeping technology running effectively is a costly proposition, but it must be done, since your organization is increasingly dependent on it. Despite tighter budgets, maintaining and refreshing your technology is not just desirable, it's a necessity. The challenge is to continue to improve and maintain your technology on a smaller budget.

Secant Technologies offers an array of programs to help you leverage the full power of your network, keep you current with technology, and minimize network disruptions, maintenance problems and overall work pain.

The Plan
Secant has developed the SecantCare Partnership to help meet this challenge. Through selection of cost effective building blocks, we support your technology with the following components:

Qualified Secant staff available five days a week to watch your equipment with a private web portal that finds problems as they happen
End-user-accessible trouble ticket system to track issues and resolution in an easy-to-use web portal
Proactive scheduled support to keep your network healthy
Ability to budget for your annual IT maintenance needs
Daily server maintenance and administration by Certified Engineers

How It Works
Starting with the foundation of the SecantCare Partnership, Secant can provide 5-day-a-week support through the continuous monitoring of mission critical network components and servers. When devices vary from expected states, an alert notifies Secant technical staff (and your staff) so they can respond to potential trouble situations.

Our engineers will be able to remediate some issues.
If onsite work is required, a trouble ticket can be issued to be handled by a Secant engineer either remotely or on-site. Server administration is available on a daily basis to ensure that backups, virus signatures, event logs, and other mission-critical server parameters are properly maintained. Annual budget planning helps ensure effective use of technology resources.

SecantCare NetPro Visits (NetPro)
Your organization has become increasingly dependent on computers, servers and networks. There is nothing more important than having reliable access to your critical data and maintaining peak network performance.

SecantCare NetPro visits provide long-term network stability. Through a regularly scheduled set of proactive visits, NetPro seeks to prevent mission critical failures and to plan for your success.

Click here for more details on: NetPro

SecantCare Network Monitoring (NetStats)
Your organization has become increasingly dependent on computers, servers and networks. It is very important to keep reliable access to your data and critical devices in orderto remain productive and competitive. As the network administrator, you need to be notified when any critical device is under-performing, malfunctioning, or down.

SecantCare NetStats provides continuous monitoring of your critical devices. Through a sophistcated suite of tools and a certified staff, NetStats seeks to prevent mission critical failures and provide you continuous awareness of your devices.

Click here for more details on: NetStats

SecantCare Education Partnership Agreement (SEPA)
Secant Technologies is committed to developing long-term partnerships with our education clients to support their growth goals and maximize their technology investments. We also strive to assist in managing rapidly changing technology objectives through standards, continuity and dedication to customer service.

Our SecantCare Education Partnership Agreement provides a flexible, scalable approach to technology planning and budgeting. Our goal is to provide a robust and comprehensive menu of services, engineered and supported by technical expertise with extensive breadth and depth.

Click here for more details on: SEPA

For more details on: SecantCare Network Support

SecantCare Remote Management

SecantCare Education Partnership Agreement