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Today's organizations rely heavily on technology. Unplanned downtime is not only painful, it is extremely costly. Our goal is to serve as your extended MIS department, offering services which minimize outages and provide long-term network stability that is a welcome relief to organizations continually searching for in-house solutions to technical needs.


Technology Planning & Consulting
As a part of your SecantCare Network Support agreement or as a separate consulting engagement, Secant provides a glimpse at "...whatever else comes next" for your organization.

Secant has active consulting agreements with many K-12 schools, colleges, and private organizations. We strive to keep technology effective by working with you to develop budgets, refining your insight for applying technology, and carefully balancing between stretching for new goals while accomplishing the basics.

Secant consulting services include network design, technology plans, implementation and refresh strategies to keep your organization up to date.
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School Crisis Planning & Response
With violence increasing worldwide, we can no longer afford to be apathetic about the safety and security of our schools. Recent events have proven that regardless of location or size there is potential for disaster. Many steps have been taken to address these issues, but the only true approach is an all-hazards plan customized for your school district.

A multi-hazard plan includes best practice planning and response for all factions of your daily routine and after-hours special events. Proper crisis planning and response not only saves lives and decreases property damage, but breeds a safe, more secure, learning environment.

Secant provides a subscription service website with all templates needed to implement planning and response procedures. Workshops to train all employees in proper protocol in times of emergency are also provided.
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Technology Assessment Profile (TAP)TM
Today, many organizations with and without significant IT resources are generally "under networked," or are experiencing network growing pains. TAP is designed to identify and address these issues by measuring your computer network against industry best practices.

TAP is a comprehensive review across your organization's computer network -- from hardware to e-commerce. TAP is designed to provide a complete inventory of your computer technology investment and a measurement against industry best practices. This tool can be used as a guide for discussion, assessment and a framework for developing prioritized solutions for your organization's current and future technology needs.
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Project Management
From small network enhancements to major upgrades and complex network implementations, we take your projects seriously. Using standards based on PMBOK (Project Management Book of Knowledge), Secant follows a well-defined project implementation process that includes: project and communication plan development, resource and task management, design and build, risk management and change control.

From project kick off through on-site implementation and continuing through the project close out, Secant understands the importance of effective communication and attention to detail. Sample project documentation will demonstrate the care and commitment we bring to projects, ensuring that your project comes in on time, on focus and on budget.


Implementation
Unbox it, plug it in, turn it on -- where the others finish we begin. We do all of these preliminary steps at our facility and then truly implement the networking elements of your solution to ensure that all components work cohesively in your environment.

Today's servers, workstations, data electronics, and applications can be, and frequently are, purchased from many different sources. Secant will make solid recommendations from the best vendors in the market, facilitate the acquisition process, and then make it all come together to work for you.

Ask about our Project Management, talk to our clients and discover for yourself that we take implementation through to the finish line.


Reactive Support
When your server is down, the backup did not run right or the latest virus has hit your LAN, help is just a phone call away...Call Secant's Service Desk.

Secant has a full-time Service Desk Coordinator, who will quickly gather information regarding the problem and escalate the call to a highly-trained, certified engineer, ready to resolve your issue.

Our engineer may be able to help solve the problem almost immediately over the phone, or remotely diagnose and correct the problem through remote monitoring technology. Sometimes, on-site support is the best solution to assess and fix the problem.

Whether via phone or on-site, our goal is to resolve your issue quickly and cost effectively.

For immediate assistance, send an e-mail to: dispatch@secantcorp.com










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